Medical Office Rep II

About the role

The Medical Office Representative within Dignity Health Medical Foundation clinics will be the first point of contact for patients, physicians, and other visitors. The role involves providing excellent customer service, collecting and updating patient information, scheduling appointments, and performing other clerical duties.

Responsibilities

• Provide excellent customer service to patients, physicians, and visitors.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations.

Requirements

• Six (6) months' experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• A High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to utilize computer equipment and software.
• Experience with other types of standard office equipment.

Preferred

• Familiarity with an electronic practice management system.
• Experience with multi-line phones/ACD phones.
• Medical terminology knowledge.

Qualifications

• Pass a post-offer, pre-employment background check/drug screen.

Skills

• Customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Active listening with a positive can-do attitude.
• Respectful, concerned, and empathetic demeanor.
• Uses scripted greeting and closing during interactions.

Benefits

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefits, and more. For more information, please visit our Total Rewards.