Medical Office Rep II

Job Summary

As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians, and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Responsibilities

• Collect and update demographics and insurance information
• Verify health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times utilizing an electronic practice management system
• Perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives

Requirements

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• A High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Preferred

• Familiarity with an electronic practice management system
• Experience with multi-line phones/ACD phones
• Medical terminology