Medical Office Rep

About the role

The Medical Office Representative within Dignity Health Medical Foundation clinics will be the first point of contact for patients, physicians, and other visitors. The primary responsibilities include greeting patients, providing excellent customer service, handling incoming calls, updating patient information, scheduling appointments, and performing other clerical duties.

Responsibilities

• Greet patients and provide excellent customer service
• Handle incoming calls and effectively communicate and distribute messages
• Collect and update demographics and insurance information
• Verify health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times using an electronic practice management system
• Perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives

Requirements

• Six (6) months' experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Preferred

• Familiarity with an electronic practice management system
• Experience with multi-line phones/ACD phones
• Medical terminology knowledge

Qualifications

• Enthusiastic to help others
• Works efficiently
• Provides empathy for patients
• Uses scripted greeting and closing

Skills

• Customer service expectations as outlined in Dignity Health Medical Foundation audit tools
• Active listening with a positive can-do attitude
• Respectful, concerned, and empathetic behavior
• Scripted greeting and closing

Benefits

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefits, and more. For more information, please visit our Total Rewards page.