Medical Office Receptionist- Radiology

About the role

The Front Desk Clerk serves as the first point of contact for patients, providers, and visitors, playing a key role in delivering an exceptional patient experience. This position is responsible for coordinating front office operations, including patient registration, appointment scheduling, insurance verification, payment collection, and administrative support.

Responsibilities

• Welcome patients and visitors in a courteous, professional manner and ensure a positive first impression.
• Accurately register and check in patients by verifying identification, demographic information, insurance coverage, and referral documentation.
• Update and maintain patient records within the Radiology Information System (RIS).
• Collect co-pays, deductibles, balances, and other patient payments while ensuring accurate documentation and reconciliation.
• Complete required patient registration forms and obtain necessary signatures.
• Scan and upload medical, insurance, and registration documents into the RIS system.
• Schedule, reschedule, and confirm appointments while providing patients with exam preparation instructions.
• Support office operations by performing additional duties as assigned by leadership.

Qualifications

• Minimum of one (1) year of medical front office experience required, including patient scheduling, registration, and insurance verification.
• Previous experience in a radiology, imaging, or specialty medical practice preferred.
• Knowledge of insurance eligibility, authorization processes, and healthcare registration procedures.
• Experience working with Radiology Information Systems (RIS), Electronic Medical Records (EMR), and other healthcare software platforms preferred.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to prioritize tasks, multitask effectively, and remain calm in a busy healthcare environment.
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive patient information.
• Compassionate, patient-focused approach with a commitment to providing outstanding service.