Medical Office Receptionist

Medical Office Receptionist Beacon Behavioral Health Partners Reports To: Office Manager or Program Director Position Summary The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon’s outpatient behavioral health program This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members The Medical Office Receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team Key Responsibilities Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner Answer, screen, and route incoming phone calls, messages, emails, and general inquiries Support patient scheduling, appointment confirmations, cancellations, and rescheduling Assist with patient check-in and check-out processes Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation Support intake, admissions, referral, and new patient coordination activities as needed Maintain accurate patient, office, and administrative records in accordance with company procedures Coordinate communication between patients, families, providers, clinical team members, and administrative staff Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member Maintain office supplies, forms, shared spaces, and general front desk organization Support billing, authorizations, insurance documentation, or related administrative workflows as assigned Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements Assist with special projects, office initiatives, and other duties as assigned Qualifications High school diploma or equivalent required 1–2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred Strong communication, customer service, organization, and follow-through skills Ability to manage multiple priorities in a busy office environment Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems Ability to handle confidential information with professionalism and discretion Dependable, detail-oriented, patient-focused, and team-oriented Preferred Experience Experience supporting a behavioral health or healthcare office Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records Experience working with patients, families, providers, and referral partners Bilingual skills preferred, based on program and market needs Success in This Role Creates a positive and professional first impression for patients and families Keeps front desk workflows organized, accurate, and timely Communicates clearly and professionally with patients, families, providers, and team members Supports efficient scheduling, documentation, and patient coordination Helps the outpatient program operate smoothly and consistently Equal Opportunity Statement Beacon Behavioral Health Partners is an equal opportunity employer We are committed to creating an inclusive environment for all employees and applicants