Medical Office Receptionist

About the role

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care. We have ten board-certified physicians and nine allied health professionals across several locations throughout Indianapolis and the surrounding areas.

Responsibilities

• Greet patients in a friendly, inviting manner – you are the face of the practice
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patient encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPAA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Front Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Help maintain breakroom/refrigerator cleanliness
• Complete projects as assigned by the Front Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice

Requirements

• A high-school or higher graduate
• Dependable, honest, dedicated, and compassionate
• Strongly detail-oriented and highly organized
• Able to analyze situations and respond appropriately
• Accountable for own actions and accepting of constructive criticism
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone, and through social media
• Experience working in a fast-paced medical office
• Elevating customer service while maintaining efficiency
• Medical office scheduling software; EMA experience is a plus
• Insurance verification, including Medicare and Medicaid
• Insurance claims process

Schedule

• Full-time plus position with weekly overtime
• Hours are generally 7:30 AM – 4:30 PM, Monday – Friday; times will change based on daily provider schedule
• Work at assigned Indianapolis-area location: Carmel
• Provide rare coverage at other offices to assist with staffing needs