Medical Office Receptionist-Intermediate HOPD Neurology MDP Brain Health

Responsibilities

• Performs all front office duties, including checking in patients, completing registration forms, collecting copays, and assisting patients.
• Creates and verifies full patient registration upon patient arrival.
• Communicates with Benefit Coordinators if new insurance is obtained.
• Communicates with providers as needed regarding patient’s arrival, needs, or requests.
• Prepares charts, obtains medical record requests, and makes phone calls to request medical records from outside providers.
• Creates new and follow-up appointments for patients and obtains referrals and authorization for visits and testing when necessary.
• Schedules patient appointments and follows up on missed appointments by telephone or mail.
• Maintains the flow of patients, placing them into rooms as needed and keeping patients and families informed of waiting times.
• Performs other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision, and patient promise throughout all interactions.
• Demonstrates analytical thinking, capable of coordinating work within schedule constraints and handling emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking, developing new ideas supportive of the UT Health Way.
• Proficient in computer skills using Microsoft Office and database programs.
• Excellent communication skills, both verbal and written.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Required Skills

• Two (2) years of related experience.