Medical Office Receptionist

About the role

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiries, directs callers to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment dates and times into computerized scheduler
• Calls patients to conduct reminder calls
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient records are up to date and accurate, making appropriate changes in the computer system and on the patient’s chart
• Collaborates with insurance and other physician offices or specialists to coordinate referrals for patients
• Prepares all billings in the computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Finds ways to improve and promote quality; demonstrates accuracy and thoroughness
• Identifies and solves problems in a timely manner; gathers and analyzes information skillfully, developing alternate solutions
• Displays exceptional interpersonal skills; listens effectively while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Displays strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies

Requirements

• A high school diploma or GED
• One year certificate from college or technical school with a concentration in front office support for medical settings preferred
• At least three years of experience in a front desk/customer service-related field required
• Experience in a medical office preferred

Qualifications

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least three years of experience in a front desk/customer service-related field required
• Experience in a medical office preferred

Skills

• Exceptional interpersonal skills
• Ability to identify and solve problems in a timely manner
• Listening skills are essential
• Tactful and professional demeanor
• Customer service orientation
• Accuracy and thoroughness

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) program with company match
• Paid holidays and vacation time
• Company-sponsored wellness program
• EAP
• Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents

Pay

The annual compensation range for this position is $16.80 - $21.00 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

Schedule

Scheduled hours are 4x10 shifts of 8am-7pm Monday-Thursday. Enjoy long weekends!