Medical Office Receptionist

Job Summary

The Medical Office Receptionist is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• paid parental leave, paid time off, holiday pay
• Employee Assistance Program

Duties/Responsibilities

• Operational Excellence
• General office duties, cleanliness, and appeal
• Communicate with peers, clinicians, and patients
• Patient Support
• Manage front desk responsibilities
• Support patients with requests
• Handle urgent requests; triage patient issues and resolution
• Collect all in-person and telehealth co-payments and account balances
• Complete insurance eligibility verification and resolve issues
• Clinician Support
• Assist clinicians with administrative questions
• Coordinate with clinicians for additional patient questions
• Audit clinician schedules for appointment accuracy

Required Skills/Abilities

• Ability to multitask and prioritize duties
• Strong communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education And Experience

• High School or equivalent required
• Associates/bachelor’s degree, preferred
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred

Physical Requirements

• Sit, stand, bend, talk, and hear
• Frequently walk
• Lift and/or move objects up to 25 pounds

Compensation

$21.00 - 22.00/hour, plus quarterly bonus/incentive potential

Location

8258 Veterans Hwy Suite 13, Millersville, MD 21108