Medical Office Receptionist | Full Time | Hillsdale Orthopedic and Spine Center

Qualifications

• High School Diploma or equivalent required from an accredited institution
• Previous medical office experience and knowledge of medical terminology strongly preferred
• Completion of medical reception course or Associates Degree preferred
• Knowledge of Insurance/Disability forms processing and FMLA regulations preferred
• Strong computer, phone and general office skills
• Able to multitask
• Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members)

Responsibilities

• Provides excellent customer service to all patients, visitors, employees, and healthcare partners
• Schedules and registers patients
• Answers phones promptly and courteously
• Data entry, scanning, keeps patients informed of any delays, manages daily incoming/outgoing correspondence such as faxes and emails, and facilitates incoming/outgoing referrals
• Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
• Completes FMLA/disability paperwork and medical record requests

Why Hillsdale Hospital

Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment. Additionally, Hillsdale Hospital is a 2022, 2023, 2024, and 2025 Detroit Free Press Top Workplace in Michigan and a USA Today Top Workplaces 2025!

Equal Opportunity Employer

Hillsdale Hospital is an Equal Opportunity Employer.