Medical Office Receptionist

About the role

Premise's mission is to help people get, stay, and be well. We are seeking a Full-Time Medical Office Receptionist to join our busy Health Center located in Groton, CT.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiries, directs callers to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment dates and times into computerized scheduler. Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Captures and coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Able to identify and solve problems in a timely manner; gathers and analyzes information skillfully, develops alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies

Requirements

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 years experience in a front desk/customer service related field required
• Experience in a medical office preferred

Qualifications

• Ability to identify and solve problems in a timely manner
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies

Skills

• Organizational skills
• Customer service skills
• Attention to detail
• Problem-solving skills
• Communication skills

Benefits

Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Pay

$19.50 - $24.00 per hour

Schedule

40 hours per week, Monday through Thursday from 6:45 AM to 3:15 PM, and Friday from 5:45 AM to 2:15 PM