Medical Office Receptionist

About the role

Premise's mission is to help people get, stay, and be well. As a Full Time Medical Office Receptionist, you'll provide care to client employees in our Health Center located in Reynoldsburg, OH. We're looking for a professional, organized Medical Office Receptionist to handle daily front office responsibilities and ensure a welcoming patient experience.

Schedule

Monday – Thursday, 8am–5pm, and Friday, 8am–12pm.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler. Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

Requirements

• High school diploma/GED required
• At least 3 years experience in a front desk/customer service related field required

Qualifications

• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• Experience in a medical office preferred

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) program with company match
• Paid holidays and vacation time
• Company-sponsored wellness program
• Employee Assistance Program (EAP)
• Access to virtual primary care and virtual behavioral health at no cost for team members and their dependents

Pay

$17.60 – $22.00 per hour