Medical Office Receptionist

Key Responsibilities

• Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner
• Answer, screen, and route incoming phone calls, messages, emails, and general inquiries
• Support patient scheduling, appointment confirmations, cancellations, and rescheduling
• Aid in patient check-in and check-out processes
• Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation
• Support intake, admissions, referral, and new patient coordination activities as needed
• Maintain accurate patient, office, and administrative records in accordance with company procedures
• Cover communication between patients, families, providers, clinical team members, and administrative staff
• Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member
• Maintain office supplies, forms, shared spaces, and general front desk organization
• Support billing, authorizations, insurance documentation, or related administrative workflows as assigned
• Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed
• Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements
• Assist with special projects, office initiatives, and other duties as assigned

Qualifications

• A high school diploma or equivalent is required
• 1–2 years of receptionist, front desk, customer service, administrative, or medical office experience are preferred
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting is preferred
• Strong communication, customer service, organization, and follow-through skills are required
• The ability to manage multiple priorities in a busy office environment is essential
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems is necessary
• The ability to handle confidential information with professionalism and discretion is important
• Dependable, detail-oriented, patient-focused, and team-oriented qualities are valued
• Preferred experience includes supporting a behavioral health or healthcare office, familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records, and experience working with patients, families, providers, and referral partners
• Bilingual skills are preferred, based on program and market needs