Medical Office Receptionist

Job Summary

The Medical Office Receptionist is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• Paid parental leave, paid time off, holiday pay
• Employee Assistance Program

Duties/Responsibilities

• Operational Excellence
• Create a positive work environment; support in-office clinician and staff engagement activities
• Conduct schedule prep process for all patients
• General office duties, cleanliness, and appeal
• Communicate with peers, clinicians, and patients
• Patient Support
• Provide exceptional customer service, respond to patient needs, manage potentially difficult or sensitive situations
• Manage front desk responsibilities including greeting and checking patients in/out
• Support patients with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Aid patients with telehealth access, Patient Portal issues, and other troubleshooting
• Collect all in-person and telehealth co-payments and account balances at the time of service
• Complete insurance eligibility verification and resolve any issues
• Clinician Support
• Assist clinicians with administrative questions and/or duties
• Coordinate with clinicians for additional patient questions
• Support clinician schedules by auditing for appointment accuracy
• Maintain a pleasant, secure, and motivational working environment in the Practice

Required Skills/Abilities

• Ability to multitask and prioritize duties
• Strong communication skills, both written and verbal
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education And Experience

• High School or equivalent required
• Associates/bachelor’s degree, preferred
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred

Physical Requirements

• Sit, stand, bend, talk, and hear
• Frequently walk
• Lift and/or move objects up to 25 pounds
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Pay

$22.00 - 28.00/hour, plus quarterly bonus/incentive potential

Schedule

Location: 4811 S 76th #208, Greenfield, WI 53220