Medical Office Receptionist

Reports to: Office Manager

About the role

The Front Desk Coordinator is responsible for providing high-level customer service to all patients and is the general point of contact for all of a patient’s pre- and post-service needs.

Responsibilities

• Patient consults
• Manage the check-in and check-out process
• Collect payments and balances on patient accounts; handle medical insurance
• Schedule appointments, ensuring accurate paperwork and procedures
• Answer phones in a timely and professional manner
• Keep the reception area neat, stocked, and organized as required
• Help to prepare documents and charts for the day
• Clean and maintain the overall appearance of the office
• Coordinate patient referrals
• Assist in clinical operations to facilitate optimum patient experience, including (but not limited to) weighing patients and setting up Resting Metabolic Rate testing

Requirements

• At least 1 year of medical front office experience is a strong plus
• Knowledge of medical terminology
• Familiarity with medical insurance
• Current CPR certification

Skills

• Critical thinking to integrate facts, informed opinions, active listening, and observations
• Customer service skills
• Decision making, problem solving, and collaboration
• Strong interpersonal skills to establish productive working relationships with multidisciplinary team and support services
• Ability to communicate effectively in both written and verbal form to patients, public, and medical staff
• Adherence to CoreLife’s values:
  • Meeting the needs of patients and ensuring the highest level of patient experience, care, and outcomes
  • Treating patients, teammates, and partners with honesty, respect, integrity, and teamwork
  • Challenging patients, teammates, and partners to achieve exceptional results and potential

Work Environment

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear
• Frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms
• Ability to occasionally lift office products and supplies, up to 20 pounds

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made available for individuals with disabilities to perform the essential functions of this position.