Medical Office Coordinator

About the role

We have an exciting opportunity to join Independence Park Imaging, part of the nation's leading provider of healthcare services, HCA Healthcare. The facility is a top‑of‑the‑line freestanding emergency department and imaging center located in the heart of Richmond’s West End, serving Short Pump, Glen Allen, Henrico, Goochland, Louisa and surrounding areas. It is near area shopping, restaurants and I‑64, is ACR accredited, has six private procedure rooms and is known for its warm, caring staff.

Responsibilities

• Assure customer satisfaction (patients, visitors, physicians and staff) and provide support to department staff and Director with effective communication.
• Maintain the departmental calendar.
• Schedule patients for outpatient appointments for the clinic, central scheduling, and physician offices.
• Collect data regarding patient test results and office visits from HCA hospitals, physician offices, outside laboratories and post this information in the patient’s electronic and paper record.
• Maintain patient records to meet regulatory standards, including assisting in documentation of reason for visits to facilitate coding and billing.
• File and fax records to referring physician offices.
• Collect and audit statistical data daily/monthly for designated areas.
• Provide daily/monthly reports as requested.
• Assist in maintaining policy and procedure manuals.

Qualifications

• Clerical/receptionist office experience or equivalent, preferably in a medical office environment.
• Proficient in MS Office (Excel, PowerPoint, Word) and Meditech; exposure to medical terminology.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Note: Eligibility for benefits may vary by location.

Pay

Hourly wage estimate: $18.69 – $26.16 per hour