MEDICAL OFFICE CLERK - NAS JAX

Qualifications

• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• A high school diploma or General Educational Development (GED) equivalency.
• Desired education in medical terminology.
• At least 6 months of experience in office setting.

Requirements

• The work is primarily sedentary. However, there may be some physical demands including prolonged walking, standing, sitting or bending.
• Knowledge of unique military healthcare systems and procedures such as AHLTA, CHCS, MHS GENESIS, DEERS, and Military Filing System.
• Understanding of the contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and medical record tracking procedures.

Performance Outcomes

Greets patients/visitors at a front desk, information center or office setting.

Answers main office phone line.

Directs telephone calls to appropriate section for assistance.

Takes messages as required.

Schedules medical appointments and determines patient eligibility for services.

Relays general instructions to patients or makes referrals to other sections.

Obtains updates and files medical records as needed.

Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.

Ensures arrival of medical records prior to appointment(s).

Initiates and locates patient medical records as needed.

Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

Creates appointment schedules and templates in patient appointment computer system.

Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.