Medical Office Clerk

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and qualified candidate to support a government healthcare contract at Barksdale Medical Group, Barksdale AFB, Louisiana within a front desk clinical setting in a Department of Defense (DoD) medical treatment facility.

About the role

The selected candidate will perform critical front desk and administrative functions in a medical office environment. No telework is allowed.

Responsibilities

• Greet patients/visitors at a clinic front desk and check in patients for encounters.
• Answer the main office phone line.
• Schedule medical appointments and determine patient eligibility for services.
• Perform administrative and clerical duties in support of medical care and operational support.
• Conduct end-of-day processes at close of business and resolve delinquent or pending appointments in the computer system.
• Contact patients to schedule, reschedule, and/or cancel appointments, including consult/referral specialty care.
• Use multiple office automation software to produce a wide range of documents and provide miscellaneous clerical support.
• Maintain professional medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Prepare and edit written correspondence, reports, and transcribed material with correct grammar, spelling, punctuation, and format.
• Perform receptionist duties, answer telephones, and use standard office equipment (computers, copiers, fax machines, etc.).
• Perform medical record maintenance support with knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Requirements

• High School Diploma or GED.
• Minimum 6 months to 1 year of clerical experience in a medical setting, or equivalent combination of education and experience.
• Fully qualified typist with a minimum typing speed of 50 WPM.
• U.S. Citizenship (required for contract work).
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross (in-person certification required; online classes are not acceptable).
• Ability to pass a government-required security investigation and provide required documentation in a timely manner.
• Ability to obtain documentation of required physical testing or a report of a physical examination.
• Tuberculosis (TB) screening and compliance with health requirements, including immunizations, annual vaccinations, and pre-employment drug screening.

Skills

• Excellent communication and customer service skills, both oral and written.
• Proficiency in using standard office equipment and office automation systems.
• General knowledge of JCAHO standards.
• Ability to maintain professional appearance and personal hygiene in accordance with workplace policies.
• Ability to handle long periods of sedentary work involving intense concentration and repetitive manual tasks.
• Capability to manage stress in a fast-paced environment with rapidly changing priorities.

Schedule

• Monday–Friday, between 0700 and 1700 Central Standard Time (CST).
• Shifts are normally scheduled for a nine-hour period, including an uncompensated 60-minute lunch break.
• No more than 40 hours per week.

Benefits

• Competitive total compensation package, including paid leave.
• Employer-sponsored group medical, dental, and vision insurance.
• Short-term and long-term disability, life insurance, and AD&D coverage.
• Legal services, identity theft, and accident insurance options.
• Flexible spending account (FSA) and health savings account (HSA) options for pre-tax savings.
• Company-sponsored 401(k) retirement plan with an immediately vested employer match.
• Professional development opportunities, including courses, certifications, and tuition reimbursement.