MEDICAL OFFICE CLERK

Main responsibilities and duties

• Greeting patients/visitors at a front desk, information center, or office setting.
• Checks patients in and out using the electronic health system.
• Answering the main office phone line. Directing telephone calls to the appropriate section for assistance.
• Taking messages as required.
• Arranging and scheduling medical appointments; determining patient eligibility for services.
• Obtaining updates and filing medical records as needed.
• Explaining/processing intake forms.
• Organizing and researching patient records, extracting needed information, and reviewing records for completeness, accuracy, and consistency within established guidelines.
• Initiating and locating patient medical records as needed and ensuring the arrival of medical records before appointment(s).
• Obtaining documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performing other administrative and clerical duties in support of medical care and operational support.
• Creating appointment schedules and templates in the patient appointment computer system.
• Performing medical data entry from the MHS-GENESIS into the electronic health record.
• Conducting end-of-day process at close of business and resolving any delinquent or pending appointments in the computer system.
• Tracking and assisting with tracking, diagnostic testing results.
• Providing hard copy results or entering requests for telephone consultation with appropriate staff members.

Qualifications, Skills And Requirements

• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
• Experience. At least 6 months of experience in office setting. Unique Military Health Care Systems/Procedures Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care Systems (CHCS) and/or MHS GENESIS Defense Enrollment Eligibility Reporting System (DEERS).
• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.

Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

Work Environment/Physical Requirements

The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting, or bending.

Salary And Benefits

• $18.63 an hour
• Comprehensive benefits package to include Medical, Dental, Vision, Employee Referral Bonuses, Paid Time-Off (PTO), Life Insurance, AD&D Insurance, Long/Short Term Disability Insurance, 401(K) Plan, Paid Holidays and sick leave.