MEDICAL OFFICE CLERK

About the role

We Are Seeking Four Highly Skilled And Detail-oriented Medical Office Clerk To Work On-site At Naval Branch Health Clinic, Bangor.

Responsibilities

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance.
• Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services.
• Relays general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initials and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Qualifications

• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS)
• and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.

Performance Outcomes

• In performance of the below listed duties, the contractor is not to perform any inherently governmental functions as described in FAR subpart 7.5.
• Additionally, any discretion or decision-making regarding individual patient outcomes shall be referred to the designated government representative.

Education & Experience

• High school diploma or General Educational Development (GED) equivalency.
• Medical terminology desired.
• At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure.
• Possess experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures.

Work Environment/Physical Requirements

• The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.