Medical Office Associate I, Full Time, Days, AMG- Primary Care, Metuchen, NJ

About the role

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. The Medical Office Associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing. Atlantic Medical Group is a physician-led and physician-governed organization delivering high-quality care across more than 300 locations in northern and central New Jersey and northeast Pennsylvania, with over 1,000 providers and a mission to deliver exceptional care with service, innovation, and continuous learning.

Responsibilities

• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Accurately updates and maintains patients' health records.
• Verifies insurance coverage and assists the billing department with processing claims.
• Communicates test results to patients when directed by physicians or nursing professionals.
• Ensures contacting patients regarding appointments and answers billing questions.
• Assists patients with re-scheduling appointments and other scheduling issues.
• Performs other related duties as assigned.
• Maintains highest confidentiality and abides by HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• Preferred: Associate’s degree in Medical Office Management, Business, or related field.
• 3+ years of experience in a medical office environment or relevant area.
• 2+ years’ administrative experience.

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Schedule

Shift varies from 7am‑7pm to 8am‑8pm.