Medical Office Associate-CMG Neurosurgery- Front Desk-Full-Time

Responsibilities

• Answers and directs calls and forwards messages as appropriate
• Affords and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Affords patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end of day procedures
• Other duties as assigned

Qualifications

• Education: High School Diploma / GED
• PREFERRED EDUCATION: Coursework in medical terminology, business/administrative support, or a related field
• Required EXPERIENCE: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
• Knowledge of general office support practices and related office equipment.
• Skill in computer use.
• Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
• Experience performing detailed tasks while maintaining accuracy and efficiency.
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Ability to maintain confidentiality at all times.
• Ability to interact with diverse groups.
• Ability to operate in a high-volume, fast-paced environment