Medical Office Associate- CMG Forest Womens Center- Full-Time, Days

About the role

The Medical Office Associate (MOA) serves as the primary contact for patients both in person and by telephone. This entry-level position provides administrative support to patients, medical practice office staff, and care providers.

Responsibilities

• Answers and directs calls and forwards messages as appropriate
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction
• Assists patients with registration process, including forms completion
• Enters patient charges into the practice management system
• Schedules patients for internal and outside referral appointments as appropriate
• Verifies patient insurance eligibility
• Performs reconciliation, closing, and end-of-day procedures
• Other duties as assigned

Qualifications

• Required Education: High School Diploma / GED
• Preferred Education: Coursework in medical terminology, business/administrative support, or a related field
• Required Experience:
  • Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous, and professional manner
  • Knowledge of general office support practices and related office equipment
  • Skill in computer use
  • Experience answering multi-line telephone systems and communicating with all callers in a friendly, courteous, and professional manner
  • Experience performing detailed tasks while maintaining accuracy and efficiency
  • Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation
  • Ability to maintain confidentiality at all times
  • Ability to interact with diverse groups
  • Ability to operate in a high-volume, fast-paced environment
• Preferred Experience:
  • Knowledge of medical office practices and procedures
  • Knowledge of electronic health records and practice management systems
  • Experience using MS Office products
  • Experience providing general clerical support in an office environment
  • Experience in a medical setting
• Preferred licenses and certifications: Current, active American Heart Association Basic Life Support (AHA BLS) course completion card

Pay

Salary Range: $17.19 - $24.07 per hour