Medical Office Assistant (WIC)

Duties and Responsibilities

• Set-up laboratory station and perform quality control checks on laboratory equipment, documenting in written information log;
• Perform finger pricks to obtain blood sample for hemoglobin testing;
• Obtain length/height, weight, and hemoglobin anthropometrics for pregnant and postpartum women, infants, and children up to age 5 using appropriate equipment and procedures;
• Document anthropometrics, parental BMI and hemoglobin results in NC Crossroads;
• Access and operate the NC Crossroads computer system in accordance with local, state, and federal guidelines and requirements;
• Assist with outreach and retention; route participants to the appropriate clinic area;
• Oversee that WIC clerical components and collection of anthropometric data meets policy standards set forth by the WIC Program;
• Use team approach to ensure full completion of WIC appointments, both over the phone and in clinic;
• Work alongside interpreters, both by phone and in office, as needed to serve families with limited English speaking proficiency.

Knowledge, Skills And Abilities

• Some knowledge of the principles and practices of patient care and techniques of practical nursing;
• Some knowledge of common health and safety precautions in working in local health departments;
• Some knowledge of dental clinic operations and protocols;
• Ability to work with staff and patients, under supervision, as set up by departmental policies;
• Ability to maintain clerical records and to compile reports from these records;
• Ability to use sound judgment and empathy in dealing with patients;
• Ability to follow oral and written instructions.

Education and Experience

• A high school or General Educational Development diploma, completion of a one-year formal training course in medical office assisting at a community college or technical institute;
• Completion of a high school or General Educational Development diploma and a combination of one year of clerical and health/dental related experience;
• An equivalent combination of education and experience.

Benefits

• Comprehensive, affordable insurance and benefits program;
• Diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages;
• On-site wellness clinic and virtual telehealth program (at no-cost! );
• Participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more!