Medical Office Assistant - Pulmonary / Sleep Clinic

Job Summary

In collaboration with the healthcare team, assists providers in the delivery of patient care in the clinic setting working within the scope of practice for a Medical Office Assistant. Coordinates clinic workflow by identifying and prioritizing individual patient needs.

Essential Functions

• Prepares exam and/or treatment rooms prior to patient rooming, ensuring infection prevention standards are met and setup of necessary equipment for examination.
• Prepares patient for examination and treatment or anesthesia interview as appropriate, by obtaining height, weight, blood pressure and temperature (after competency validation is completed).
• Transcribes information from patient questionnaires and updates Health Maintenance.
• Maintains supplies and equipment for treatments.
• Manages temp track medication / immunization refrigeration.
• Assists with Recall List management.
• May transport specimens.
• May assist in scheduling patients for non-urgent tests, initial and follow up appointments.
• Sends appointment reminder letters, monitors voicemail and may take non-clinical calls from patients and staff.
• May notify patient by standard letter or My PH template only, of normal results that have been reviewed by a clinical caregiver.
• May transport patients utilizing escort or wheeled transport equipment.
• Completes all necessary documentation, faxing, sorting and printing.
• Maintains patient files, records, and other information including entry of data into electronic medical record.
• Collaborates with a variety of personnel and departments to ensure smooth clinic operations.
• Performs other duties as assigned.

Qualifications

• Education: High School Diploma Required or equivalent.
• Experience: 1 year Preferred: medical office or related customer service experience.
• Credentials: Basic Life Support Skills.
• Skills: Ability to maintain patient privacy and confidentiality; Ability to efficiently manage time and prioritize multiple tasks; Strong interpersonal and communication skills; Demonstrates a caring, respectful and compassionate attitude towards all people; Takes responsibility for personal growth; Takes initiative to meet the challenges within the environment; Oriented toward solutions through collaboration; Proficiency in the use of computer and office equipment; Familiarity with desktop computing tools, multi-line phone systems and insurance billing (Preferred).

Working Conditions

• Lifting: Patient handling no greater than 35 lbs. without the use of assistive equipment and/or devices (NIOSH); Fine motor skills to be able to grasp and control medical equipment and perform precise procedures; Push/Pull: Frequently up to 45 lbs. force (i.e., WOW, medical carts); Performing hands on CPR at least 20 mins using 100-125 lbs. of force (National Assoc. of EMS Physicians and AHA).
• Environmental Conditions: Exposure to biohazard, body fluids and airborne particles; Must be able to complete tasks in a noisy environment.
• Mental/Visual: Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted); Ability to communicate and exchange accurate information.

Benefits

• Full medical/dental/vision coverage.
• 403b retirement plan employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buyup coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits, and expanded EAP and mental health program.