Medical Office Assistant-Patient Access

About the role

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Responsibilities

• Supports patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting
• Ensures efficient front office operations, accurate recordkeeping, and a welcoming environment for patients and visitors
• Performs other duties as assigned
• Carries out all job responsibilities in alignment with Kettering Health's mission, vision, values, and B Safe program

Requirements

• High school diploma or equivalent
• No required work experience (experience in a healthcare or medical office setting preferred)
• No required licenses, certifications, or registrations at hire

Qualifications

• Completion of a medical assisting or medical office administration program from an accredited institution (preferred)
• One year of experience in a medical office, outpatient clinic, or healthcare administrative support role (preferred)

Skills

• Basic computer proficiency, including use of electronic health record (EHR) systems
• Strong written and verbal communication
• Attention to detail
• Ability to multitask and prioritize
• Customer service orientation
• Basic understanding of medical terminology
• Ability to maintain confidentiality and comply with HIPAA regulations

Competencies

• Demonstrates proficiency in Outlook
• Demonstrates proficiency in Word
• Demonstrates proficiency in Teams
• Demonstrates consistent Hand Hygiene practices