Medical Office Assistant - Endocrine & Thyroid

Job Summary

Performs both office administration duties to include clerical and operational support to the physician practice. Supports, and is responsible for incorporating into job performance, the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Schedule

Monday to Friday, 7:30am to 4:00pm. Full-time position at the Endocrine & Thyroid medical office.

Essential Functions

• Provides support to the front desk as needed
• Uses medical records system to access patient demographics
• Files patient documentation following office processes
• Completes various request forms for office supplies and equipment
• Sends letters to patients to retrieve x-ray films
• Maintains X-ray bins
• Files hospital correspondence
• Maintains medical records of patients following office processes
• Other duties as assigned

Required Knowledge, Skills, and Abilities

• Demonstrates effective interpersonal skills towards diverse patient population
• Demonstrates effective communication skills, both oral and written
• Able to effectively provide simple education instructions to diverse patient population
• Able to prioritize duties and demonstrate organization with multiple tasks
• Proficiency with MS Office products
• Ability to objectively communicate between individuals, foster understanding, and mediate with a broad range of people
• Ability to stay organized and prioritize multiple tasks
• Ability to function independently

Minimum Education Required

High School Diploma

Patient Contact Age Groups

• Adolescent (13 years thru 17 years)
• Adult (18 years thru 65 years)
• Geriatric (66+ years)

Physical Demands

Medium Work – Lifting up to 50 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 25 pounds while walking. Pushing or pulling up to 75 pounds infrequently or up to 115 pounds occasionally (no more than once per hour).

Ergonomic Risk Factors

• Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.
• Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions

• Bloodborne Pathogens Exposure Risk: Category B – MAY have exposure to blood or body fluids
• Fit Test required

Reporting Relationship

Reports to Practice Manager

Benefits

• Health, Dental and Vision insurance offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week with multiple plans available
• Life insurance, Short-Term Income Replacement and Long-Term Disability – employer paid for eligible employees
• Robust Paid Time Off program for eligible employees
• 403B retirement plan with employer match for eligible employees
• Free financial planning sessions for all employees
• Educational assistance program
• Employer paid Employee Assistance Program

Pay

Hourly range: $18.09 – $24.24. Pay is based on experience, skills and education. Non-Exempt positions may have shift differential and/or overtime paid, if applicable.