Medical Office Associate - Endocrinology

SUMMARY OF POSITION

Responsible to the Office Manager for providing front office support. The Medical Office Associate role is an entry-level admin role where one can learn and grow their career in the healthcare field. The individual will check in and check out patients, verify insurance information, answer the office phones, schedule appointments, and much more!

ESSENTIAL DUTIES

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions.
• Registers (or verifies registration of) patients and ensures information is current and accurate.
• Collections insurance copayments and other outstanding balances per policy.
• Answers telephone in a timely and polite manner.
• Obtains signatures on required forms (HIPAA, Consent to Treat, etc.).
• Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient.
• Composes professional, concise eMessages related to patient care needs.
• Generates patient letters, and manages other patient correspondence as required.
• Maintains task lists, eMessage pools, and voice mail lines per guidelines.

MINIMUM QUALIFICATION(S)

• A High School Diploma or equivalent required.

WHY PENN STATE HEALTH?

• Exceptional opportunities to learn and grow.
• Exposure to a wide patient population.
• The ability to provide individualized, innovative, and specialized care to patients in the community.
• Comprehensive benefits package including medical, dental and vision with no waiting period.
• Total Rewards Program highlighting various additional offerings such as Be Well programs, fitness discounts, paid time off, parental leave, retirement, identity theft protection, competitive pay, tuition reimbursement, and PAWS UP employee recognition program.
• Employee-exclusive concierge service for scheduling.

WHY PENN STATE HEALTH MEDICAL GROUP?

• #WeAre committed to providing patient- and family-centered care to all patients— and skillfully handle needs at every level of complexity utilizing our shared governance model of care.
• Medical Group is constructed of both primary care and multi-specialty offices striving to make a difference in each patient’s healthcare routine.
• Working alongside seasoned professionals, you will be spearheading the mission of Penn State Health to provide the highest quality care to all patients within their local community!
• Teamwork, setting and achieving goals, building on the Penn State Health legacy, and creating new possibilities for the future.