Medical Office Assistant

About the Company

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings. WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”.

Position Summary

We are seeking a motivated, patient-focused Medical Office Assistant to join our growing team. Working collaboratively with physicians and clinic staff, you will provide administrative and clinical support to help ensure smooth clinic operations and excellent patient care.

Responsibilities

• Answer calls and greet patients in a helpful, respectful, and efficient manner.
• Schedule appointments, manage referrals, support results management, and process billing.
• Assist with collecting and preparing laboratory specimens and performing basic on-site tests, as trained and directed.
• Dispose of contaminated supplies and sterilize medical instruments according to clinic protocols.
• Check in patients, prepare and escort them to examination rooms, prepare examination and treatment spaces, respond to non-clinical questions, provide post-appointment assistance, and monitor the waiting room.
• Maintain the confidentiality and security of patient information at all times.
• Complete other clinical and administrative duties or special assignments as directed by clinic management and within the scope of the role.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills and a welcoming, patient-focused approach.
• Strong interpersonal skills and the ability to contribute positively to a team.
• Clear verbal and written communication skills.
• Strong attention to detail and the ability to plan, organize, and prioritize work.
• The ability to work independently and collaboratively in a busy clinic environment.
• Sound problem-solving skills and a willingness to take initiative.
• A professional, open, and accountable approach to your work.
• Flexibility to work varying shifts, including evenings and weekends, as required by the clinic.
• Previous experience as a Medical Office Assistant or completion of an MOA certificate program is an asset.
• Experience using OSCAR EMR and a good understanding of MSP billing are assets.

Pay

Hourly rate range: $20 – $22. The exact rate will be determined based on the candidate’s experience, qualifications, skills, and the needs of the organization.

Schedule

Part-time position. Flexibility to work varying shifts, including evenings and weekends, as required by the clinic.

Location

Hastings Sunrise clinic.

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada. Job ID: PI287913500.