Medical Office Assistant

About the role

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Responsibilities

• Greet patients and visitors
• Verify patient information in the NextGen system
• Collect co-payments and perform automated appointment scheduling
• Maintain patients’ medical charts
• Check-in process: Effectively check in patients by greeting, verifying benefit coverage, verifying and entering referral, verifying and updating FSC and demographic information, collecting and posting co-pay and self-pay balance, pharmacy provider, obtaining complete medical history and HIPAA forms
• Patient scheduling process: Effectively schedule patients from bump list and reminder
• Medical records process: Accurately create and maintain charts in paper and electronic formats; effectively scan and index electronic records
• Charge entry process: Accurately complete charge entry process and effectively resolve registration and charge entry edits
• Payment posting: Accurately complete payment posting process
• Office Administration: Accurately generate no-show and missed appointment letters, dictation; sort and distribute mail and faxes; source translation services
• Patient satisfaction: Meet patient and physician expectations
• Check-out process: Effectively check out patients by scheduling return appointments and procedures, collecting and posting co-pay and self-pay balances, coding accurately, and completing encounter forms
• Telephone support: Answer, screen, and direct incoming calls; answer basic patient-related questions and/or problems
• Billing and HIPAA regulatory compliance: Comply with the letter and spirit of billing and HIPAA regulations

Requirements

• High School diploma or equivalent required
• 1–2 years of work experience in a medical office setting required
• Experience using a medical billing system preferred

Core Competencies

• Effective interpersonal and communication skills
• Excellent telephone etiquette
• Ability to prioritize and multi-task
• Ability to maintain confidentiality
• Committed to supporting UCH’s standard of medical excellence