Medical Office Assistant

About the role

The healthcare organization is seeking a Provider Liaison to support primary care provider offices.

Responsibilities

• Provide timely and accurate quality performance reports via email, phone, and Zoom meetings.
• Answer incoming emails, faxes, and phone calls from assigned provider offices.
• Build and maintain positive relationships with providers and office staff.
• Monitor and audit quality measure completion by reviewing systems such as LabCorp, RadNet, NextGen, and qHMO.
• Conduct outreach to members by phone and Artera to support completion of quality measures and preventive care services.
• Afford assistance with resolving provider questions and concerns related to quality reporting and compliance.
• Support provider education on quality measures and reporting tools.
• Document all activities and communications in the electronic medical record (EMR).
• Perform general administrative duties including scanning, printing, faxing, and data entry.

Qualifications

• A high school diploma or equivalent required.
• Minimum of 2 years of experience in a healthcare or managed care environment.
• Strong customer service and communication skills.
• Proficient computer and data entry skills.
• Experience performing administrative tasks such as scanning, printing, and faxing.
• Ability to manage multiple priorities and work independently while maintaining attention to detail.
• Experience working with physicians, provider offices, health plans, or healthcare organizations.
• Comfortable communicating with both providers and patients.
• Organized, professional, and service-oriented.
• Knowledge of healthcare quality measures, EMR systems, or managed care is a plus.

Benefits

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)