Medical Office Assistant

About the role

Ready to be the welcoming face of compassionate, non-judgmental healthcare in your community? Planned Parenthood of Maryland (PPM) is seeking a detail-oriented, customer-service-driven Medical Office Assistant (MOA) to join our clinical operations team at our Baltimore Health Center. As the first point of contact for our patients, you will play a vital role in creating a warm, respectful, and efficient healthcare environment. If you excel at multitasking in a fast-paced front desk setting and want to use your skills for a mission that truly matters, we want to hear from you! Inside the Role Reporting to the Health Center Manager, the Medical Office Assistant keeps our health center running smoothly.

Responsibilities

• Champion the Patient Experience: Politely and promptly greet clients, answer telephone inquiries, and conduct verbal registrations with empathy, cultural humility, and non-judgmental care
• Coordinate Appointments & Eligibility: Schedule patient visits, conduct financial and insurance eligibility screenings, perform next-day appointment preparations (confirmation calls and coverage verification), and offer community referrals
• Ensure Data & Record Integrity: Accurately enter client details into our Electronic Practice Management (EPM) and Electronic Health Record (EHR) systems while strictly protecting patient rights and HIPAA confidentiality
• Advance Health Center Operations: Assist with daily cash balancing, route incoming medical records, maintain quality assurance logs, and contribute to clinic wait-time and productivity goals
• Support Team Success: Maintain a collaborative, positive attitude with the health center manager, clinicians, and Medical Assistants

Requirements

• High School Diploma or GED required
• Experience (any of the following pathways):
  • At least 6 months to 1 year of experience working in a healthcare setting performing front office duties
  • Minimum of 2 years of customer service experience
• High level of detail orientation, strong cash-handling skills, and comfort navigating computerized health record systems (MS Office, EPM/EHR)
• Ability to multitask at a busy front desk while maintaining empathy and calm under pressure

Qualifications

• Preferred: Medical Assistant certification or graduation from an accredited MA program
• Preferred: CPR certification (or willingness to obtain immediately upon hire)
• Bonus: Bilingual fluency in English and Spanish is a major plus! (Candidates who pass our language assessment for clinical-level fluency receive an additional $1.00 per hour of pay!)

Skills

• High level of detail orientation
• Strong cash-handling skills
• Comfort navigating computerized health record systems (MS Office, EPM/EHR)
• Ability to multitask at a busy front desk while maintaining empathy and calm under pressure

Benefits

• Comprehensive Coverage: Medical, Dental, and Vision insurance
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holid