Medical Office Assistant

Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Office Assistant joining our team, you're embracing a vital mission dedicated to making communities healthier.

About the role

At Forest City Family Care, we are committed to providing compassionate, comprehensive healthcare for patients from adolescence through older adulthood. Our team focuses on preventive care, wellness, and the diagnosis and treatment of acute and chronic conditions while building lasting relationships with the individuals and families we serve. From annual wellness exams, sick visits, immunizations, and preventive screenings to medication management, allergy treatment, healthy lifestyle education, and ongoing chronic disease care, we are dedicated to helping our patients achieve their best health at every stage of life.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages, including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedules referrals for patients to be seen by other physicians/specialists as ordered.
• Sends all records needed and notifies patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers, and Market director.

Requirements

• High school diploma or equivalent.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Schedule

Full Time, Days

About the organization

Rutherford Regional Health System is a 143-bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care, Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.