Medical Office Assistant

Responsibilities

• Greet patients and visitors with a smile in a polite, prompt, helpful manner, providing any necessary instructions or directions.
• Inform the appropriate department or person of a patient’s arrival.
• Follow office policies, procedures, and protocols as appropriate.
• Communicate effectively with other staff members.
• Complete necessary paperwork such as fee tickets, etc.
• Use computer systems to generate information necessary for billing.
• Update patient information, collect co‑pays, provide any necessary forms for completion, and obtain signatures as required.
• Maintain a clean, orderly waiting room and work area.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answer phones promptly and pleasantly, handling customer needs expeditiously, such as making appointments and taking messages for clinical staff.
• Proactively escalate patient, workflow, or operational concerns to leadership with constructive solutions.
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Timely complete any mandatory company training and participate in required emergency drills or other trainings as assigned.
• Update information in electronic patient charts according to policy and procedure.
• Maintain patient, staff, and employer confidentiality.
• Comply with all HIPAA regulations.
• May perform other job activities as assigned.