Medical Navigator (Full Time)

Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

About the role

The Medical Navigator provides personalized support throughout the patient experience, coordinating care, managing logistics, facilitating communication, and helping patients navigate treatment plans. This role ensures a smooth, efficient process while delivering exceptional service and support to patients and their families.

Responsibilities

• Provide personalized support throughout the patient experience
• Coordinate care and manage logistics
• Facilitate communication between patients, families, and healthcare providers
• Help patients navigate treatment plans

Requirements

• High school diploma
• Valid Driver’s License
• Previous experience in a Medical Office or customer service position
• Critical thinking and problem-solving skills
• Professional verbal and written communication skills with the ability to type 50 wpm
• Knowledge of Microsoft Office

Preferred Qualifications

• BLS certification

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)

Schedule

Full time

Located at Mercy Surgery Center, Springfield, Missouri.