Medical Member Services Administrator

What You'll Do

• Serve as the first point of contact for members in person and over the phone
• Answer and route incoming calls while providing professional, courteous service
• Respond to questions regarding benefits, deductibles, out-of-pocket expenses, and plan coverage
• Review plan documents to research and provide accurate information to members
• Open, sort, and distribute incoming mail
• Maintain organized filing systems and ensure documents are accurately filed
• Monitor and order office supplies as needed
• Assist with general administrative and office support duties
• Research member questions and identify solutions using available resources

What We're Looking For

• Prior administrative, customer service, receptionist, or office support experience
• Strong communication and interpersonal skills
• Ability to manage multiple phone lines and prioritize competing demands
• Excellent organizational skills and attention to detail
• Quick learner who is resourceful and comfortable researching answers independently
• Self-motivated, dependable, and focused during the workday
• Proficiency with Microsoft Office and general computer systems

Preferred Qualifications

• Experience working with insurance benefits, copays, deductibles, claims, or healthcare-related services is helpful but not required
• Familiarity with medical terminology or diagnoses is a plus, though training will be provided

Why You'll Enjoy This Opportunity

• Meaningful work helping members navigate benefit-related questions
• Variety in your day-to-day responsibilities
• Collaborative team atmosphere
• Opportunity to learn and grow within the benefits and insurance industry