Medical Interpreter, National Certification (Per Diem)

About the role

The Medical Interpreter II, National Certification is responsible for assessing the needs of patients and providing assistance by interpretation of consent forms, diagnoses, discharge plans and any other type of patient-related information. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

Responsibilities

• Immediately and effectively answer requests for interpretation throughout the Institute, with a priority for emergency and more urgent requests.
• Arrive on time to appointments and provide services from the point of entry throughout discharge.
• Interpret and transmit accurately and in understandable terms, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, during medical procedures, discharge plans and any other type of patient-related information.
• Interpret and transmit accurately and in understandable terms information from patients to medical providers.
• Aid patients and clinical providers throughout the hospital system in a professional and courteous manner.
• Provide the highest quality of service at each appointment to every patient and if necessary, refer the patient to the appropriate resource.
• Seek evaluation, certification, and additional training in interpreting, health care practices and beliefs, and cultural differences.
• Maintain an environment that promotes collaborative work relationships and provide assistance to Interpreter Services staff to perform office related tasks as needed.
• Accept and process properly the assignments for his/her language, including following office protocol, logging information properly, contacting patients and informing the Interpreter Services department of any changes in a timely manner.
• Maintain complete and accurate records of services rendered and documentation of all patient related information.
• Resolve most issues that arise in their daily responsibilities, answer questions and make appropriate referrals. More complex issues will be handled by the Supervisor of Interpreter Services.
• Perform interpretation services in three different modalities, in-person/on-campus, video or telephonic interpretation.
• May perform translation services.
• Recognize and respect diversity for all patients and DFCI workforce.
• Intervene as a cultural broker when communication is compromised by culture-bound messages.
• Follow the recognized Medical Interpreter Codes of Ethics and Standards of Practice.
• Perform other tasks, duties and responsibilities as needed. Adhere to the department procedures for initial interpreter screening and ongoing competencies by completing and passing an assessment. The assessments include medical terminology, code of ethics and standards of practice, the role of the medical interpreter, and the interpreter’s skills.

Requirements

• Strong ability to concentrate, detail-oriented, and possess culturally sensitive care and underlying issues regarding their patient, as well as transmit all information as accurately and completely as possible.
• Excellent interpersonal skills in situations that are very difficult and demanding.
• Able to follow directions with minimal supervision.

Skills

• Strong ability to concentrate, detail-oriented, and possess culturally sensitive care and underlying issues regarding their patient, as well as transmit all information as accurately and completely as possible.
• Excellent interpersonal skills in situations that are very difficult and demanding.
• Able to follow directions with minimal supervision.

Qualifications

• Bachelor’s Degree with a concentration in a human relations field (i.e., Sociology, Psychology) preferred.
• Minimum of 3 years of experience working as a medical interpreter.
• Must have working knowledge of medical terminology, basic anatomy, physiology and diagnostic procedures and treatments, as well as the roles of the medical interpreter and the nationally recognized medical interpreting codes of ethic and standards of practice.
• Must be fluent, both verbally and in writing, in English and target language.
• National Certification for Medical/Healthcare Interpreters required.

Pay

$60,000.00 - $67,800.00