Medical Insurance Collections Specialist (In-Office)

About the role

As a Collections Specialist here at Aveanna, you'll play a vital role in our Revenue Cycle department, ensuring invoices sent to payers are processed and settled efficiently. You will manage accounts, research denials, and convert them with compassion and efficiency, navigating complex payer rules and meeting daily targets to support our ability to deliver compassionate, committed care for medically fragile patients. Our mission is to revolutionize the way healthcare is delivered, one patient at a time.

Responsibilities

• Manage a portfolio of payers to ensure collections, aging, and denials are processed timely
• Process at least 5 claims per hour towards high-volume performance metrics
• Research and resolve payer denials
• Maintain detail-oriented billing efforts to eliminate denials and keep payer rules up to date
• Perform basic math and accounting for month-end reconciliations and support other departments
• Meet daily, monthly, and quarterly collection goals set by management
• Adhere to strict internal and external compliance and confidentiality standards
• Remain calm, professional, and efficient in a high call volume environment
• Maintain a quiet, dedicated workspace for remote work; participate in virtual meetings with a professional, camera-ready presence
• Demonstrate strong time-management skills, accountability, and self-direction
• Operate with reliable, high-speed internet

Requirements

• Minimum of 2 years of related experience in Medical Insurance Collections (healthcare, medical office, or customer service environment)
• Proficient in Microsoft Office Suite (including Outlook, Word, and Excel)
• High-school diploma or GED

Skills

• Payer portfolio management
• High-volume claims processing (5+ claims/hour)
• Detail-oriented billing and denial resolution
• Basic math and accounting proficiency
• Goal‑driven to meet collection targets
• Compliance and confidentiality adherence
• Resilience and professionalism under pressure
• Time‑management and self‑direction

Benefits

• Competitive Benefits Package (Health, Dental, Vision, and Life Insurance options)
• 401(k) Savings Plan with Employer Match
• Employee Stock Purchase Plan

Pay

Pay Range: $21.00‑$24.00 per hour

Schedule

Monday – Friday, 8:00 am – 5:00 pm EST (in‑office each day)