Medical Information Specialist II
Inizio Engage partners with a leading Biotechnology company across Commercial, Patient Solutions, and Medical Affairs. This role involves delivering virtual or telephonic support to clients, engaging customers, patients, and healthcare professionals in robust clinical dialogue while serving as a primary resource for drug and medical device product information.
Responsibilities
- Completely and accurately document all Medical Information Requests, Adverse Events, and Product Quality Complaints in compliance with Ashfield, Client, and Federal guidelines and regulations.
- Conduct study compliance calls to volunteers enrolled in clinical/medical research trials.
- Enroll participants in educational seminars.
- Provide patient support to patients enrolled in Patient Support Programs.
- Collect demographic data and disposition for product, sample, and literature fulfillment.
- Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines.
- Accurately collect information required by individual programs and correctly capture it in specific program databases.
- Exhibit effective communication and tele-management skills.
- Converse with callers in an empathetic manner and facilitate their understanding of medical terminology, as needed.
- Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Adhere to all company policies and Standard Operating Procedures.
- Safeguard patient privacy and confidentiality by following HIPAA guidelines.
- Update and submit resume upon requests for audits.
- Perform other duties as assigned.
Requirements
- Current US RN License.
- Excellent verbal, written, and listening communication skills.
- Competency with a computer keyboard and mouse.
- Competency with Call Center Telephone Technology.
- Pleasant telephone manner.
- Ability to work both independently and within a group setting.
- Results-oriented, excellent organizational skills, and ability to work cross-functionally.
Benefits
- Competitive pay that recognizes your experience, expertise, and impact.
- Comprehensive benefits including medical, dental, and vision coverage.
- Accrued paid time off.
- 401(k) with company match.
- Disability and life insurance.
- Paid maternity and paternity leave.
- Company-paid holidays.
- Recognition programs, contests, and awards that celebrate your contributions.
- Continuous growth opportunities through learning, leadership development, and career advancement support.
- A collaborative culture where your ideas are valued and your work makes a difference.
Inizio Engage has been recognized as a Best Place to Work in BioPharma (2022, 2023, 2025) and a Certified Great Place to Work® (2021, 2023, 2025, 2026).
Pay
The base pay range for this position is $23.10/hr – $42.90/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Their global workforce combines local expertise with data, science, and technology to deliver bespoke engagement solutions that help clients improve treatment outcomes for patients, payers, providers, and healthcare professionals. Their mission is to partner with clients to improve lives by ensuring healthcare professionals and patients receive the medicines, knowledge, and support they need.
Inizio Engage values include empowering everyone, rising to the challenge, working as one, asking "what if," and doing the right thing. Candidates are encouraged to reflect on how their personal values align with these principles.