Health Information Management Specialist II

About the Role

Family Health Centers of San Diego (FHCSD) is one of the top 10 largest federally qualified health centers (FQHCs) in the country, providing caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income, and medically underserved persons. FHCSD operates more than 90 sites across San Diego County, serving over 227,000 patients annually.

Responsibilities

• Prepares patient charts for upcoming visits, reviewing for open orders, incomplete documentation, follow-up for ER/ED visits, open referrals, and addition of pending results.
• Coordinates the release of medical information, following all department and regulatory guidelines, including verifying authorizations and processing requests.
• Provides customer service for the department, including answering phone calls, greeting visitors, taking messages, and routing faxes.
• Reviews medical records for accuracy and completeness.
• Participates in Quality Assurance, Quality Control, and data abstraction as assigned.
• Produces accurate and precise work in a fast-paced, high-volume environment while adapting to sudden changes in priority work demand.
• Navigates numerous internal and external applications and systems to complete work.
• Meets daily productivity requirements based on assigned goals and metrics.
• Adheres to established protocols for reviewing medical records and determining records that require interpretation by providers, sending them in a timely manner.
• Masters standardized documentation and template rules for electronic health records, including document naming, filing, and obtaining records.
• Generates billing statements and records all billing activities.
• Applies broad knowledge of HIPAA and Privacy rules for sharing Protected Health Information (PHI).
• Links and closes associated orders and encounters while obtaining records when directly related.
• Provides customer support to clinical staff by phone and email.
• Communicates significant findings, including potential risk management issues, to leadership and team members.
• Demonstrates strong command of medical terminology, medical record documentation, and clinical processes.
• Integrates data collected from a variety of electronic and paper sources.
• Works closely with the HIM management team to identify process issues related to E-HR and HIM workflow, offering recommendations for resolutions or modifications.

Requirements

• High school diploma or GED required.
• Medical Terminology course required or must be completed within the 90-day orientation period.
• One to two years’ work experience in HIM services in a clinical or hospital setting preferred.
• One to two years of HIM medical records request experience preferred.
• One to two years’ experience with an Electronic Health Record (EHR) and practice management system preferred.
• Intermediate computer literacy (Excel, Outlook, Word, Adobe Acrobat, eFax Systems, Share Drives).
• Intermediate skills in medical computer applications and software preferred.
• Intermediate knowledge of medical terminology and record content required.
• Bilingual English/Spanish preferred; other languages such as Vietnamese, Persian, Farsi, or Somali highly desirable.
• Excellent interpersonal skills and ability to work effectively in a team environment.
• Intermediate written and verbal communication skills, including ability to communicate with patients and family members who speak English as a second language.
• Exceptional organizational skills, attention to detail, time-management skills, and motivation to meet deadlines.
• Ability to work independently with minimal direction.
• Ability to accurately complete data entry at high speed, utilizing grammar and spell check software.
• Demonstrated ability to deliver excellent customer service to internal and external customers.
• Demonstrated ability to be culturally sensitive and respect diversity.

Qualifications

• Medical Assistant Certification preferred.
• RHIA or RHIT Certification preferred.

Pay

The salary range for this position is $25.50 - $31.55 per hour.

Benefits

Information on our extensive benefits package can be found at FHCSD Wellness – Employee Hub.