Health Information Specialist II

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies.

About the role

This full-time role is based in Pensacola, Florida (35203) and operates Monday–Friday, 8:00 AM–4:30 PM EST. You will work in a high-volume production environment, processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical status, documenting information in multiple platforms using two computer monitors.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security of all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and safeguard them to ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving and transmitting them appropriately.
• Answer inbound/outbound calls and assist with patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Schedule pick-ups as needed.
• Assist with training associates in the HIS I position.
• Generate reports for manager or facility as directed.
• Exceed level 1 productivity expectations as outlined at specific site.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Act in a lead role with staff regarding general questions and assist with new hire training and developmental training.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• 1-year Health Information related experience.
• Meets and/or exceeds Company's Productivity Standards.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Preferred Qualifications

• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Benefits

• Paid Time Off (PTO).
• Health, Vision, and Dental Insurance.
• 401k Savings Plan.
• Tuition Assistance.

Schedule

Monday–Friday, 8:00 AM–4:30 PM EST.

Additional Information

To ensure the safety of patients and staff, many clients require post-offer health screenings and proof and/or completion of various vaccinations (e.g., flu shot, Tdap, COVID-19). Exemption requests will be reviewed by Datavant Human Resources on a case-by-case basis, depending on state regulations.

This job is not eligible for employment sponsorship.