Medical Imaging Scheduler - Medical Imaging - UH 1 (5 days per week; 8:00a-4:30p; Mon-Fri)

Medical Imaging Scheduler – 5 days per week, 8:00 AM – 4:30 PM, Monday through Friday

About the role

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management.

The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served and verifies information through patient-supplied materials or online verification as provided by the organization.

The Representative communicates health benefit information, including the organization’s Discount Policy and financial obligations, to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility and for securing and maintaining a highly effective and productive clinic schedule.

Responsibilities

• Assist patients with scheduling, pre-registration, front desk management, check-in, registration, and check-out
• Manage patient flow
• Create and verify accurate demographic and financial information in the financial and clinical record system
• Maintain up-to-date demographic and financial information for each patient
• Verify patient information through supplied materials or online verification
• Communicate health benefit information, including financial obligations and the organization’s Discount Policy
• Answer all phone calls and requests made to the area of responsibility
• Secure and maintain a highly effective and productive clinic schedule

Requirements

• High school diploma or equivalent required
• One year of customer service experience
• Communication skills required to interview patients and families, gather and exchange information with hospital staff, physicians, third-party payors, and resource persons
• Concise written communication skills
• Proficient in the use of computer hardware and software

Preferred Qualifications

• Experience with customers in a hospital, business, or insurance office
• Knowledge of basic medical terminology
• Familiarity with insurance processes
• College coursework

Schedule

Full time, 40 hours per week

8:00 AM – 4:30 PM, Monday through Friday