Medical Front Office Team Lead

Responsibilities

• Team Leadership
  • Serve as the first point of contact for staff issues and workflow questions.
  • Lead and support front‑desk staff and other team members.
  • Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks.
• Operations & Workflow
  • Ensure efficient patient scheduling, check‑in/check‑out, and front‑desk coverage.
  • Oversee medical records management, scheduling, insurance verifications, and prior authorizations.
  • Troubleshoot scheduling conflicts or operational disruptions.
• Patient Experience
  • Model and promote excellent patient service and satisfaction.
  • Address escalated patient concerns and resolve issues promptly.
• Compliance & Standards
  • Ensure staff follow HIPAA, OSHA, and SOX guidelines and office policies.
  • Support quality initiatives and monitor consistency in documentation and patient interaction.
  • Participate in audits and help implement compliance improvements.
  • Assist with incident reporting and follow‑up.
• Collaboration
  • Assist with onboarding new hires and orienting them to practice standards.
• Administrative Duties
  • Manage supply inventory and order clinical/office materials.
  • Assist manager with payroll/timekeeping and schedule adjustments.
  • Collaborate with billing and referral teams to resolve issues.

Requirements

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• Minimum 3 years of experience in a medical office setting.
• Prior experience in a lead or supervisory role strongly preferred.

Skills

• Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Commitment to taking great care of the patient, every day and every way.

Benefits

• Medical, Dental, Vision, Life, and Disability insurance.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401(k) plan and Employee Stock Purchase Program.
• Various voluntary plans available through payroll deductions.
• Some benefits provided at no cost; others shared between employee and company.