Front Office Lead Medical Assistant

AFC Urgent Care San Diego is seeking a Front Office Lead Medical Assistant with exceptional customer service skills to join our team.

About the role

The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness, and professionalism.

Responsibilities

• Be proficient in essential Front Office functions and basic Back Office operations.
• Assist in the training and development of support staff.
• Assist Providers navigate the EHR/EMR features and functions.
• Liaison with medical facilities, employers, billing, and payers regarding referrals and requests.
• Oversee compliance weekly day sheet records, daily task logs, and patient disposition logs.
• Audit patient charts to ensure charges entered into the EMR are complete, timely, and accurate.
• Perform patient callbacks, follow-up, and appointment reminder calls.
• Process mail and requests for medical records or other information.
• Assist with scheduling as directed.
• Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
• Manage Worker’s Comp, Immigration Physicals, DoT Physicals, and other special programs.
• Diplomatically resolve patient complaints while maintaining strict confidentiality.
• Ensure cleanliness of all common spaces.

Requirements

• Medical Assistant Certificate
• Two (2) years experience as a Medical Assistant or educational equivalent
• Basic Life Support (BLS) certification
• Possess exceptional customer service skills
• Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-5PM

Qualifications

• High School Diploma
• BLS Certified
• Clinical Medical Assistant (CCMA)
• Phlebotomy (Preferred)

Pay

$24.00 - $25.00 per hour

Schedule

• Day shift
• Night shift
• Weekend availability
• Monday-Thursday 8AM-2PM & Sunday 8AM-5PM

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance

Work Location: Point Loma