Medical Front Office

About NextCare

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health, and primary care services to our patients. With services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) and over 165 urgent care clinic locations, we provide exceptional, affordable care across the country.

At NextCare, we constantly strive to provide the highest degree of caring, growth, integrity, results, and teamwork. These core values form the foundation of our relationships with patients, customers, investors, partners, and one another. Extraordinarily high-performance standards guide important clinical and business decisions, evident in our behavior, attitude, and daily work. Our adherence to these values enables us to uphold the highest standard for quality and service in high access healthcare.

About the Role

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist who thrives in a fast-paced, team-oriented environment. We seek customer-friendly and passionate employees to join our growing organization, where patients and employees are our top priority.

Responsibilities

• Serve as the first point of contact for patients in the clinic, keeping patients and families informed of wait times and monitoring patient flow.
• Process patients for discharge, including preparing charges, collecting payment, obtaining necessary signatures, and issuing receipts.
• Obtain personal and insurance data from patients and input information into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepare daily deposit, reconciliation, and daily statistical information.
• Ensure an adequate stock of front office supplies and proper functioning of equipment.
• Answer telephones using quality customer service skills.
• Maintain cleanliness of the patient waiting area and restrooms to reflect a positive image of NextCare.
• Manage patient appointments scheduled via the NextCare website.
• Notify the back office immediately of any urgent medical concerns a patient may be experiencing.
• Educate patients on services offered by NextCare for their current or next visit.
• Promptly notify the Clinic Manager of any patient or employee safety concerns.
• Perform other related duties as assigned or described by Company policy.

Impact

The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all patients with respect and dignity. They ensure the clinic and front reception area run smoothly, optimizing patient flow and satisfaction.

Requirements

• Minimum of a high school diploma or equivalent.
• A Medical Administrative Assistant Certificate or equivalent is highly desired.

Benefits

• Medical, health savings account, dental, and vision benefits.
• Basic life, voluntary employee/spouse/child life, long-term disability, and short-term disability insurance.
• Employee Assistance Program (EAP).
• Critical illness and accident coverage.
• Legal and identity theft protection.
• Paid time off.
• 401(k) Plan benefits for all employees.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.