Medical Front Office - Patient Service Specialist, Float

About the role

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience—starting at the front desk. As a Patient Service Specialist (Float), you’ll manage both the patient side and the business side of our center, making a meaningful impact on every patient’s care experience from the moment they arrive.

Responsibilities

• Greet and register patients, providing information about what to expect during their visit and details about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Requirements

• Minimum High School Diploma or GED.
• 1 year of medical office experience (preferred).
• 1 year of front desk experience.
• Healthcare experience.

Benefits

• Start Strong: Mentorship and orientation programs to ensure a successful transition.
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance.
• Your Health Matters: Comprehensive medical, prescription, vision, and dental plan offerings.
• Invest in Your Future: Company-matching 401(k) retirement plans, as well as life and disability protection.

Pay

$18.00 - $20.00/hour.

Schedule

Full-time (32+ hours/week).

Location: 6380 E Grant Rd, Suite 100, Tucson, AZ 85715.