Medical Front Office/Medical Assistant

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With locations in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinics, we provide exceptional, affordable care nationwide. Our core values—caring, growth, integrity, results, and teamwork—guide our relationships with patients, customers, investors, partners, and each other. High-performance standards drive clinical and business decisions, ensuring we uphold the highest quality and service in high access healthcare.

About the role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Assistant to thrive in a fast-paced, team-oriented environment. We prioritize both patients and employees, and we’re looking for customer-friendly, passionate individuals to join our growing organization.

Responsibilities

• Assist providers with exams, including taking patient vitals, procedures, and other direct patient care tasks under provider supervision and within the scope of practice.
• Administer medications per policy and provider direction, adhering to all safety protocols.
• Perform blood draws as directed by the provider.
• Collect urine samples for testing, including employer drug screens.
• Apply splints and casts as needed.
• Conduct various physicals, such as sports physicals.
• Perform urgent care-specific duties, including ear lavage, wound care, and oxygen administration.
• Report unusual patient occurrences, including medication events, via incident reports.
• Notify the provider and Clinic Manager promptly of any patient or employee safety concerns.
• Follow laboratory and clinical accreditation policies and guidelines.
• Demonstrate proficiency in EMR/EHR systems.
• Perform other duties as assigned or outlined by company policy.

When supporting the front office, responsibilities may include:

• Keeping patients and families informed of wait times.
• Monitoring patient flow to ensure clinic efficiency.
• Processing patient discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Requirements

Arizona:

• Minimum of a high school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program.
• OR completion of an unapproved (non-accredited) Medical Assistant training program and a National Certification through one of the following:
  • American Association of Medical Assistants (AAMA) – Certified Medical Assistant (CMA).
  • American Medical Technologists (AMT) – Registered Medical Assistant (RMA).
  • National Healthcareer Association (NHA) – Certified Clinical Medical Assistant (CCMA).

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Basic life insurance and voluntary life insurance for employees, spouses, and children.
• Long-term and short-term disability.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid Time Off (PTO).
• 401(k) Plan for all employees.
• Shift differential for select positions.

Benefits are offered per policy and plan rules.