Medical Assistant / Medical Front Office

About NextCare

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health, and primary care services to patients across eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia, and Wyoming) with over 165 urgent care clinic locations. Our core values—caring, growth, integrity, results, and teamwork—guide our relationships with patients, customers, investors, partners, and one another. High-performance standards drive clinical and business decisions, ensuring exceptional quality and service in high access healthcare.

About the Role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Assistant to thrive in a fast-paced, team-oriented environment. We prioritize both patients and employees, offering a dynamic workplace where customer service and passion for healthcare are essential.

Responsibilities

• Assist providers with exams, including taking patient vitals, procedures, and other direct patient care tasks under provider supervision and within the Medical Assistant scope of practice.
• Administer medications per policy and provider direction, adhering to all safety protocols.
• Perform blood draws, urine collection (including employer drug screens), splinting, casting, and various physicals (e.g., sports physicals).
• Conduct urgent care-specific duties such as ear lavage, wound care, and oxygen administration.
• Promptly report unusual patient occurrences, medication events, or safety concerns to the provider or Clinic Manager.
• Follow laboratory and clinical accreditation policies, including proficiency in EMR/EHR systems.
• Perform moderate-complexity clinical testing (e.g., Chemistry, Hematology, Urinalysis) in accordance with COLA-approved SOPs.
• Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values.
• Maintain audit-ready logs for pre-analytical, analytical, and post-analytical activities to ensure COLA inspection readiness.
• Participate in competency assessments (semiannually in the first year, annually thereafter) covering all CLIA-mandated elements.
• Conduct proficiency testing (PT) using blind samples, adhering to anti-commingling regulations.
• Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the Laboratory Information System (LIS).
• Recognize and promptly notify providers of critical, life-threatening lab results.
• Support front office reception duties, including managing patient flow, communicating wait times, processing discharges, preparing charges, collecting payments, and issuing receipts.

Impact

The Medical Assistant ensures smooth clinic operations and optimal patient flow while delivering respectful, dignified care. They support both front-office and back-office functions to meet patient needs effectively.

Requirements

Arizona:

• High school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program, OR
• Completion of an unapproved (non-accredited) Medical Assistant training program AND one of the following national certifications:
  • Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA).
  • Registered Medical Assistant (RMA) from American Medical Technologists (AMT).
  • Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association (NHA).

All Other States:

• High school diploma or equivalent.
• Completion of an approved (accredited) Medical Assistant training program, OR
• Completion of an unapproved (non-accredited) Medical Assistant training program AND one of the following:
  • National certification (CMA, RMA, or CCMA).
  • One year of employment as a Medical Assistant post-program completion.
  • Verifiable work experience (2,000 hours or 1 year) directly supervised by a provider or physician group.

Other MA education or experience may be considered upon review by the Compliance and Regulatory department.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Basic life insurance and voluntary life insurance for employees, spouses, and children.
• Long-term and short-term disability coverage.
• Employee Assistance Program (EAP).
• Critical illness and accident insurance.
• Legal and identity theft protection.
• Paid Time Off (PTO).
• 401(k) Plan for all employees.
• Shift differential benefits for select positions.

Benefits are offered per policy and plan rules.