Medical Front Office - Frisco East

Job Purpose

Serves patients and referring physicians by scheduling appointments; maintaining records and accounts; taking patient payments; etc.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, and answers or refers inquiries.
• Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule.
• Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third‑party claims.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures and reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Requirements

• Multi‑tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing
• Professionalism
• Quality focus

Benefits

• Health insurance
• PTO per hour worked

Pay

$18 per hour

Schedule

Current position is 8 am to 5 pm, Monday – Friday, with a one‑hour lunch. Applicant must be able to work flexible hours.