Medical Front Office Coordinator-CW Countryside
HearUSA · Countryside, VA · 1 mo ago
OTHR$19/hrFull-time
About the role
As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.
What You Will Do
- Maintain client charts and ensure information is up to date
- Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
- Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
- Enter stock and custom orders, perform weekly inventory audit to ensure accuracy
- Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/settlements
- Maintain a clean, inviting, and friendly environment
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
- Assist with basic hearing aid trouble shooting via telephone or in-person and clean and check hearing aids
- Maintain knowledge of current HearUSA's products, promotions and pricing
- As needed, facilitate and support with HearAssist and remote care
What We Are Looking For
- High School Diploma or equivalent
- Experience in customer service and office administration
- Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
- Proficiency with computers including scheduling software and MS Office
- Strong multi-tasking, organization, and time-management skills
What’s in it for you
- Top priority of culture and community including ongoing training
- Attractive compensation package with monthly bonus opportunities
- Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs
- Mentorship and professional development opportunities including a CES Advisory Board
- Field support for your hearing center
Pay
$19/hr